Conditions & Privacy

CONTRACTUAL CONDITIONS

RESERVATION / CANCELLATION
Each reservation is subject to a deposit or full payment, depending on the requested service. Only upon receipt of payment is the reservation considered confirmed.

CUSTOMER CANCELLATION
In the event of cancellation by the customer, the following fees will be charged:

- cancellation more than 45 days before the departure date: 30% of the total amount;
- cancellation between 45 and 30 days before the departure date: 60% of the total amount;
- cancellation within 30 days before the departure date: 100% of the total amount.

WEATHER / ADVERSE CONDITIONS
In the event of adverse weather conditions, which are the sole responsibility of the guide, the guide reserves the right to cancel the trip or propose an alternative destination of similar characteristics. Otherwise, by mutual agreement between the parties, the fee paid may be retained for a future excursion or refunded in full.

SHARED TOURS
Prices for shared tours are subject to a minimum number of four participants. If this number is not reached, the guide reserves the right to cancel the tour or offer participants an alternative program up to 15 days prior to the departure date. If no shared alternatives are available, each participant may request a refund of the fee paid.

SNOW ACTIVITIES
For all snow activities—unless otherwise specified by the guide—each participant must have a self-rescue kit (avalanche transceiver, shovel, and probe). Those without one can rent one from affiliated facilities at a special rate, while supplies last.

Pursuant to European Regulation 2016/679 (GDPR) as well as pursuant to the Provision regarding cookies n. 229 of 8 May 2014, we wish to inform visitors to the site about the use of the data entered and the cookies used by the site itself. The information is also provided pursuant to Recommendation no. 2/2001 adopted by the Working Group established by art. 29 of directive no. 95/46/EC. This applies to the sites and portals of www.mankealpi.com and does not concern other web pages that may be consulted via links.

THE DATA CONTROLLER AND RIGHTS OF THE INTERESTED PARTY

By virtue of consulting the website, personal data or data that can be associated with the user may be processed also through the use of cookies. The data controller is Giovanni Ghezzi with headquarters in Via Roma, 157 - 38087 Sella Giudicarie (TN). It will be possible to contact the Data Controller using the following contact details: mankealpi@gmail.com, Tel. +39 333 3541487.

PURPOSE AND METHODS OF TREATMENT

Regarding the data acquired through cookies, please refer to the dedicated section.

NAVIGATION DATA

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this eventuality, data on web contacts currently do not persist for more than seven days.

DATA ACQUIRED THROUGH CONTACT FORMS AND DEDICATED SECTIONS

This information refers to data provided voluntarily by the user (e.g. work with us, customer areas, newsletter subscription). We inform you that the data provided will be used exclusively to follow up on the proposed request. Any further purpose (marketing) will be the subject of dedicated information as well as specific and separate consent. The processing takes place purely electronically but paper-based processing is not excluded.

MANDATORY OR OPTIONAL PROVISION OF DATA - CONSENT TO DATA PROCESSING

The data collected to follow up on contact requests, dedicated subscription to the newsletter or other specific registrations are necessary to provide you with the requested service. In this case, consent is mandatory in nature and any refusal will make it impossible to follow up on what has been requested. Any further promotional purpose (except in the cases of dedicated sections) must be considered optional and any refusal will not affect the use of the requested service.

DATA TRANSFER TO A THIRD COUNTRY OR INTERNATIONAL ORGANIZATIONS

Your data will in no way be transferred to third countries outside the EU or international organizations nor will they be saved on servers located in a third country.

DURATION OF STORAGE OF PERSONAL DATA

The data acquired via the web will be kept for the time strictly necessary to follow up on the requests made or the specific purposes explained.

COMMUNICATION AND DIFFUSION

The data may be communicated to the following categories of subjects: credit institutions, insurance companies, freelancers, duly designated data controllers or for the fulfillment of legal provisions. The data will not be disclosed.

AUTOMATED DECISION MAKING PROCESSES

The Data Controller does not use automated decision-making processes regarding your personal data in any way.

RIGHTS OF THE INTERESTED PARTY

With regard to your personal data, we inform you that you can exercise the rights provided for by the art. 15 et seq. of EU Regulation 679/2016, reported below:
1. Access to the following information:
to. purposes of the processing,
b. categories of personal data in question,
c. recipients or categories of recipients to whom such personal data have been or will be communicated, in particular if recipients are from third countries or international organisations,
d. existence of the right of the interested party to ask the data controller to rectify or delete personal data or limit the processing of personal data concerning him or to oppose their processing;

2. Rectification, meaning:
to. correction of inaccurate personal data concerning him without justified delay,
b. integration of incomplete personal data, including by providing a supplementary declaration;

3. cancellation of data concerning you without unjustified delay, if:
to. the data are no longer necessary with respect to the purposes for which they were collected or otherwise processed,
b. a withdrawal of consent is formulated and there is no other legal basis for the processing,
c. you object to the processing and there is no overriding legitimate reason to proceed with the processing,
d. the personal data have been processed unlawfully,
And. personal data must be deleted to comply with a legal obligation,
f. the personal data were collected in relation to the offer of information society services;

4. limitation of processing:
to. if you contest the accuracy of the personal data, for the period necessary for the data controller to verify the accuracy of such personal data,
b. when the processing is unlawful and the interested party opposes the deletion of the personal data and instead requests that their use be limited,
c. when the personal data are necessary for the interested party to ascertain, exercise or defend a right in court, even though the owner no longer needs them for the purposes of the processing,
d. if you object to the processing by virtue of the right to object;

5. Receive notification in the event of rectification or deletion of personal data or limitation of processing;

6. Data portability, i.e. the right to receive personal data concerning you in a structured, commonly used and machine-readable format and the right to transmit such data to another data controller, if:
to. the processing is based on the express consent of the interested party for one or more specific purposes or takes place pursuant to a contract signed with the interested party,
b. the processing is carried out by automated means;

7. Object at any time, for reasons related to your particular situation, to the processing of personal data concerning you. You have the right to lodge a complaint with a supervisory authority if you believe that the rights indicated herein have not been recognized. To exercise the above rights you can contact the Data Controller by sending a registered letter with return receipt or an email to the addresses indicated above. You will be provided with written feedback within 30 days (unless you specifically request oral feedback), including by electronic means.